‘So…You Want to Hear a Story, Eh?’ – GamerGate and Media Narratives

Viewers of the full image still doesn’t know about his knifeshoes. Image source unknown. Contact me if you recognize the artist.

Sorry, this will be another discussion of GamerGate (let it be the last one)—the latest skirmish that doesn’t matter from the culture wars that I can’t stop clicking. Every crappy blog needs a post whining about an article on a far more noteworthy publication with which they disagree. I guess I’m getting mine out of the way now.

For almost two years I’ve been listening to WNYC New York Public Radio’s On the Media program distributed though National Public Radio. I’m slowly making my way through their immense archive that goes back to 2001. They’ve been “explaining the news” long before it was cool.

NPR recently adopted the admirable editorial policy of avoiding false balance. NYU journalism Professor Jay Rosen notes the two most important bits:

In all our stories, especially matters of controversy, we strive to consider the strongest arguments we can find on all sides, seeking to deliver both nuance and clarity. Our goal is not to please those whom we report on or to produce stories that create the appearance of balance, but to seek the truth.

At all times, we report for our readers and listeners, not our sources. So our primary consideration when presenting the news is that we are fair to the truth. If our sources try to mislead us or put a false spin on the information they give us, we tell our audience. If the balance of evidence in a matter of controversy weighs heavily on one side, we acknowledge it in our reports. We strive to give our audience confidence that all sides have been considered and represented fairly.

SMBC Theater explains what happens when the news media strives to appear objective at all costs:

The NPR model works well for issues in which researchers conducting multiple, large, well-controlled, peer-reviewed studies have reached similar conclusions. It also works for less-scientific issues in which mountains of evidence clearly lie on one side of the argument. Just because a former Navy SEAL writes in his memoir that his buddy totally saw WMD in Iraq doesn’t mean journalists should give weight to his unsupported claim by covering it

However, the model is not very useful for covering a broad-based social movements, particularly social media activism. Let’s look at the nature of this kind of Internet activism to understand why the “balance of evidence model” can lead to crappy coverage.

1. Joining an online campaign is easy.

To participate in the conversation one must only like, share, reblog, retweet, or comment. The discussions within the labor movement, the Civil Rights Movement, and the early environmental movement, among others, was often held in print publications. Back in the day, if you wanted to participate in the conversation, you had to get your comments past newspaper and magazine editors.

2. Nothing is official.

There are no leaders in online social media activism. One person might start a Twitter hashtag. A particular online community might have strict moderators or prolific users. But no one can claim to speak for the movement in any sort of representative way. There’s no official body to publish goals, or condemn certain tactics. Meaningful self-policing is nigh impossible.

3. Again—anyone can join.

This includes trolls who couldn’t care less about either side, seeking simply to provoke people and create drama. It includes sockpuppetry from both those who agree and disagree with the movement, who seek to carry out vote brigading, post anonymous attacks, or surreptitiously post content in the name of their opponents.

To illustrate this point, a friend (who we’ll call Alice) and I argued whether the “notes” (likes and reblogs) on a Tumblr post can be used to extrapolate the number of Tumblr users who agree with the sentiment of the post. Below is a screenshot of the post in question. If I remember correctly she found this on r/TumblrInAction or some such place.

Screenshot by author.

Alice’s argument was thus, opinions in a population follow a bell curve. Depending on radicalization, the bell curve may be shifted, or have larger or smaller standard deviation. In any case, approximately 5 percent of a population lies beyond two standard deviations from the mean. It’s reasonable to assume these are the “radicals” of a population. If we assume that one “note” equals one person, and there are over 360,000 notes, then 2.5 percent of those notes is 9,000 people. So 9,000 people on Tumblr think brandishing a weapon and threatening property destruction is a reasonable response to catcalling.

I haven’t an earthly idea if those statistical assumptions are correct or applicable in this case, but the bigger problem that I see is that Alice is assuming those 360,000 people constitute a representative sample of Tumblr users. I think it’s quite likely that many if not most of those notes are the result of someone who trawls Tumblr for outlandish opinions and posts them to r/TumblrInAction.

We might find more precise numbers via a content analysis. However, we’d have to distinguish between honest opinions and “ironic” notes, for lack of a better word. We’d have to take sock puppet users into account. We’d have to account for vote brigading.

However, all of this excludes the very real possibility that this anonymous submission to fuckyoustreetharassment.tumblr.com is in fact a stealth parody, written with the intention to satirize Tumblr users, feminists or both. And if it is, how many people who liked or reblogged the post recognize that it is one?

This isn’t to say that the news media shouldn’t cover social media activism or that it’s impossible to derive anything meaningful by studying it. For example, Andy Baio recently conducted an excellent analysis of GamerGate tweets over a 72 hour period. However, like any such analysis, it’s unable to tell journalists what they must know before any meaningful editorializing; how many people support what?

So keeping these three points in mind, note that journalists like simple narratives. They want afflicted to comfort and comfortable to afflict. It’s an easy story for them to write and for readers to understand.

Some journalists like Casey Johnson at Ars Technica might conclude that a handful of screenshots of anonymous chat logs and discussion board posts from a single online community is sufficient to deduce the motivations, attitudes, and identify of the tens of thousands of people who tweet and retweet a particular hashtag. (Ars editor Kyle Orland understandably thought it was unfair when similarly flimsy evidence was used to draw conclusions about the motivations, attitudes, and actions of him and his colleges.) However good journalists recognize that reality often fails to follow a tidy narrative. So what can good journalists following the “balance of evidence” model accurately say about Internet activism?

This hashtag has spawned a lot of discussion online with an x number of shares.”

This person says he’s received anonymous threats which he attributes to group A. Police say they are investigating.”

Some comments ostensibly in support of the movement are inflammatory. Many members of a popular online community for group A have written comments condemning threats and personal attacks.”

This stuff sounds a lot more banal and uninformative without all the editorializing, doesn’t it?

Unfortunately this is how OTM opened its recent coverage of GamerGate (audio, 8 minutes, read the transcript here) in host Bob Garfield’s interview with Polygon editor Christopher Grant:

Garfield: Though women now represent half the video gaming community, a Pew study this week revealed that gaming is the least welcoming online space for women. The conclusion seems to be borne out by the ongoing troll crusade known as #Gamergate, wherein a small rabble is using a trumped-up scandal as cover for a full-on attack on female game-makers and game critics. Until the story materialized in the New York Times last week, one influential gaming publication, called Polygon, did its best not to feed those trolls, but finally weighed in with a letter from the editor, Christopher Grant. Chris, welcome to OTM.

Here’s the Pew study Garfield cites. Below is a chart from the report to which it seems he’s referring.

From Pew Research Center’s “Online Harassment Study,” Part 2: The Online Environment, Oct. 22, 2014.

To say “gaming is the least welcoming online space for women” I suppose is correct, but Garfield would get full points if he reported Pew’s full explanation:

Fully 44% of internet users believe online gaming is more welcoming to men, while just 3% believe it is more welcoming toward women. Half believe it is equally welcoming to men and women, a proportion much lower than any of the other environments. While most online women believed online gaming was equally welcoming to both genders (55%), a substantial minority believed it was more welcoming to men (40%). Men were more likely than women to think online gaming was more welcoming to men, 49% vs. 40% [emphasis mine].

These aren’t numbers male gamers should be proud of, to be sure. My fellow male gamers should be embarrassed and ashamed that so many women think they are unwelcome or less welcome to participate in our pastime. But, as I said before and will likely be saying a lot more in the future, the numbers don’t jibe with the narrative. I’ve heard the gaming community was a hotbed of misogyny. Where women are resoundingly unwelcome and constantly harassed, resulting in many would-be women game developers leaving the industry in droves.

At the very least I was expecting a majority of female respondents to report that they felt online gaming was an unwelcoming environment.

What I thought gaming was like.

But if the supposed oppressors in this narrative think a community is more unwelcoming than the supposed oppressed do, then perhaps the narrative is balderdash.

When gaming is actually more like this. Both photos by Sheri McShane. CC BY-ND 3.0.

Moving on, Garfield informs listeners that GamerGate is “the ongoing troll crusade…wherein a small rabble is using a trumped-up scandal as cover for a full-on attack on female game-makers and game critics.”

Wonderful! Such unequivocal language means we’re finally going to hear how GamerGate’s leaders (I guess we’re also about to learn who its leaders are!) orchestrated the anonymous threats against Quinn, Sarkeesian, Wu, and others. We’re going to hear about extensive opinion polling or social media analytics whereby we learn that most GamerGate supporters also support rape threats and death threats.

Of course, what we actually hear more of that armchair psychoanalysis about how GamerGaters are Tea Party-esque reactionaries, terrified at the prospect of sharing their pastime with new faces.

GRANT: In reality it’s a, it’s a re-balancing. Video gaming on the heels of its 2011 Supreme Court victory, increasing sales, increasing software and tools that make making games open to more people than ever. As it grows into that, I think a lot of people have a lot of concerns about new voices. Voices that are often times critical of what’s come before, entering the fray. It’s an old war. Right? It’s the battle against progressive voices. What they see as political correctness being inserted into a formally “safe” space. It is a culture war.

Okay, well that’s a nice opinion. Too bad it’s given sans facts or any evidence at all really. I’ve said in previous posts that I find the “scared about new voices” line unconvincing in light of broader polling data about Millennial attitudes on diversity. It’s entirely possible gamers are generally progressive but hold reactionary attitudes about gaming. But I’ve yet to see any data that backs up the “Tea Party” theory of GamerGate.

BOB: The kinds of complaints that we heard about gaming and its occasional misogyny, its sexist characterization of female characters and so forth. We’ve heard them about the larger popular culture for decades. But there is not a concerned effort to attack and threaten the critics. Why do you suppose that this subculture of gamers has been so, uh, well…vicious?

GRANT: It’s accepted to criticize these tropes. And fail the Bechtel test, the Bechtel test being two women having a conversation that isn’t about a man. Every year, plenty of movies fail that test. Gaming was under-analyzed, right? It was shunned from academia. Under-critiqued. But a lot of the criticism that’s also been leveled against games has been hyperbolic. A bad faith effort. There’s not shortage of examples of the main stream media vilifying games. And getting basic facts wrong. So, a lot of the gaming audience looked at that criticism and learned a certain way of responding to it. Which is that it’s wrong. It’s ignorant. And then when criticism from inside happens. Criticism about the way women are presented. One example that’s very notable here – they deal with it in a sort of hysterical way. In a reactionary way.

It’s certainly bracing to hear someone tell me what GamerGate supporters are upset about with such certainty, because it means I won’t be able to remember any examples of people criticizing the gaming press or gaming critics for hyperbolic or inaccurate blather. None.

BOB: Do we even know who the ‘they’ is?

GRANT: We know who some of those people are, right? A lot of them are anonymous. Gamergate would be quick to say — well that’s not who we are. It’s this logical fallacy where they can define a movement whose inclusion is exactly ten characters long. All you need to do to be a member of this movement is type #Gamergate in Twitter. And so they’ll reject any behavior that they don’t want. While basically condoning it and allowing it and boosting it. It’s this very strange intentionally chaotic mission. Where they reject basic order and structure. So as a journalist its really hard to tackle it. And the only benefit I can see of being leaderless, of being amorphous is that they can continue their campaign of harassment with little to no culpability.

Wait, if GamerGate supporters aren’t allowed to define their movement, then why does the media get that privilege? How exactly does the ability of any jackass to sign up for a Twitter account mean GamerGaters are “basically condoning it and allowing it and boosting” threats and harassment? Why is it so easy to find examples of GamerGate supporters condemning (and reporting) threats and harassment? With no leaders to decide anything, how did this leaderless social movement decide it would remain leaderless and unorganized?

I presume Grant has been on the Internet long enough to know that Twitter hashtag campaigns don’t have leaders. People see something going on and decide to join in. A few months ago, women took the opportunity with the YesAllWomen hashtag to describe the “obstacle course of sexual menace,” to quote Jordan Klepper, though which they navigate daily. No one made the idiotic suggestion that the movement was intentionally remaining “leaderless” and “amorphous” so asinine nonsense could be freely posted in news publications and the Twitterverse.

Finally on this point, the notion that the gaming press has struggled to “tackle” GamerGate is beyond farcical.

BOB: IS there any public face. Is there anyone who is willing to attach his — I assume his — to this whole supposed scandal.

GRANT: Their actually is a notable her, Christina Hoff Sommers. She’s a scholar in residence at the American Enterprise Institute which is a right-leaning think tank. She has no interest in video games. But she was interested in maybe getting some new converts to her particular ideology. A lot of cases the people who are signal boosting this topic, doin’t have anything to do with games. People like Adam Bolland who uses his platform on Twitter to sort of amplify a lot of this stuff. He’s not a gamer. He doesn’t have an interest in this culture. It’s a political platform. A lot of the Gamergate adherents are really happy to embrace these opportunists. They call Christina Hoff Sommers ‘mom’ — it’s a very strange, I don’t know, almost like hunger for validation. They do not have a lot of public faces. The ones that they do have they are very attached to.

You know what they say about assumptions, Bob….

In Dan Auerbach’s Oct. 28 Slate stratagem for tricking the Grangerfords and the Sheperdsons of GamerGate into stopping, he lists the failed tactics GamerGate critics, among which is the “[c]onvenient erasure of Gamergate’s many female, LGBTQ, and minority members, however wrong they may be.” Here are some of those folks who’ve added their names and faces in support of GamerGate, including game developers and journalists who Grant has ignored. My favorite example is game dev David Jaffe who was for GamerGate, before announcing that he feels he has to condemn it (but is still supports it).

To end, I’d like to ask you to compare Bob Garfield’s interview with Chris Grant with this On the Media piece on news coverage of Israel-Palestine (audio, 24 minutes, transcript here). Moderating a debate between two seemingly intractable sides of a controversial issue is harder than agreeing with someone over how much you agree with them, but the listener comes away with a far deeper understanding of the issues. (I found Friedman’s conspiratorial view that reporters covering the Gaza war went out of their way to avoid shooting footage and photos of Hamas fighters unconvincing, but his point about erroneously simplistic narratives is well-taken.)

UPDATE #3: More On Why Anonymous Comments Are Worthless

Photo by Rion. CC BY 3.0.

I talked a bit about GamerGate last week and how befuddled I was over how the gaming press continues to point at and fan themselves over the outrages shat out to us by anonymous people on the Internet. I’d like to explain exactly why this is point sticks with me.

Last year, NPR media correspondent David Folkenflik spoke with On the Media‘s Brooke Gladstone about his new book Murdoch’s World: The Last of the Old Media Empires (audio, 8 minutes, transcript here). He explains some of the sockpuppetry once practiced by the Fox News PR department:

There’s a long stretch, years where people working for Fox News PR were not only supposed to spin and send out press releases and get good publicity for their people, but late at night they were supposed to be on the blogs, responding to every negative and even neutral blog posting, no matter how large or small the following that that post might have. So one person said she had over 20 aliases that she used to file these comments. Another person had over 100 aliases. They had to use laptops that had been bought from secondhand stores and repurposed and not purchased on corporate credit cards because their bosses didn’t want it traced back to Fox News or the News Corp. They didn’t just respond to the postings. They responded to other people’s comments.

So one PR person described getting a call, being woken up at 2:30 in the morning, by the woman who’s now the head of PR for Fox, Irena Briganti, and she said, why are you embarrassing me like this? And the person said, what do, what do you mean, having been just woken up.

And she says, you know, you haven’t responded to comment #67, or whatever it was on this posting.

I find it endlessly ironic the lengths to which groups with a persecution complex will go to become the very people they fear and hate.

But yeah, anonymous comments.

You don’t know who wrote them.

You don’t know what their motives are.

Attempting to extract genuine sentiment, ideology, or demographic data from the content of anonymous comments either makes you a fool or a hack with an agenda.

UPDATE: I’m surprised I didn’t see this earlier. Shortly after dozens of stolen photos of naked celebrities were leaked online a month ago, Emma Watson delivered a speech at the UN, urging men to to fight discrimination against women. A group apparently linked to 4chan then threatened to release nude photos of Watson in retaliation. News outlets breathlessly reported on this new violation about to be inflicted on another woman by the misogynistic Internet. Except it was a hoax by people who were apparently attempting to have 4chan shut down.

Of course the same journalists who fell for that prank are now breathlessly reporting on every new anonymous threat participants in the GamerGate story say has been leveled at them.

UPDATE #2: Another quick addendum. My college professor who inspired/assigned me to create my own website is a strong advocate for using one’s real name and standing behind one’s words. And while agree that we’d all be better off if we avoided anonymity on the Internet, it’s not as if online services that attempt to coerce people into giving out their real names are sources for honest opinions. Case in point, this Google Plus user:

Will the real Rick Deckard please stand up? Screenshot by author.

UPDATE #3: Video game reviewer Alanah Pearce got tired of the torrent of rape threats and death threats, but instead of writing articles blaming gaming culture or male gamers, she identified the “Little Sh*ts” and told their moms.

Also, and it’s not like we didn’t already know this, but just as anyone can join #YesAllWomen or #GamerGate, anyone can send rape threats:


UPDATED: For Some Reason, People Still Take Anonymous Internet Comments Seriously

“Why would you listen to, believe, and write articles about what he said?” Photo by Paul VanDerWerf. CC BY 2.0.

I read this Deadspin article titled “The Future of the Culture Wars Is Here and It’s GamerGate.” In the piece, Kyle Wagner compares GamerGate “to the ever-present aggrieved reactionaries whose most recent manifestation is the Tea Party.” Like the Tea Party, writes Wagner, GamerGate supporters have created an unsubstantiated persecution narrative which they’ve managed to get everyone to acknowledge. The way in which they’ve managed this feat, he suggests, will be the template for future clashes in the culture wars:

Tomorrow’s Lee Atwater will work through sock puppets on IRC. Tomorrow’s Sister Souljah will get shouted down with rape threats. Tomorrow’s Tipper Gore will make an inexplicably popular YouTube video. Tomorrow’s Willie Horton ad will be an image macro, tomorrow’s Borking a doxing, tomorrow’s Moral Majority a loose coalition of DoSers and robo-petitioners and scat-GIF trolls—all of them working feverishly in service of the old idea that nothing should ever really change.

However, I’m still having trouble buying into the GamerGate narrative as it’s been presented by the gaming press. For the better part of a decade my friends and I have been saying that there should be more variety in video games. We’ve talked about how offensively patronizing it is for game developers to think that we, as young men, want to see women constantly objectified. I’ve read and watched and agreed with mainstream critics like Ben “Yahtzee” Croshaw, who lament that every third new release is about space marines.

The girls I went to high school with generally didn’t seem to have much interest in video games. So it wasn’t until I went off to college that I saw just how many women are gamers too. I thought that this was great. Diversity in creative fields is incredibly important. More diversity among the people who create and enjoy video games will be great for the medium. New stories with different characters. What’s not to love?

Now I have talked to people who were upset that game developers are catering to the “casual” gaming demographic more and more, which includes many women. (Your aunt is more likely to play Angry Birds than Titanfall. ) However, their concern wasn’t that more women play or develop games, but rather that more games are including annoying features predominately found in mobile and social network games such as microtransactions and intrusive social media integration. But I’ve never heard anyone argue that the industry needs more CoD clones and space marines and fighting games with women who wear fewer clothes with every iteration.

Admittedly this is all anecdotal, which now that I think about it will sound like a “well I didn’t own slaves and I’m not a racist, so I don’t want to hear about race” screed. And perhaps it comes from the same desire to ignore and avoid responsibility for the the indefensible. But I want you to understand where my mind was on the issue of women in gaming when GamerGate flared up.

So GamerGate. Anonymous Internet assholes act like anonymous Internet assholes. They write undeniably awful things about people. They doxx people. No one defends that. But then the gaming press decides that those anonymous Internet assholes represent most if not all gamers.1 Game journalists immediately decided that the harassment of people like Anita Sarkeesian and Zoe Quinn was something that most of gamers agreed with or accepted. Meanwhile, I’m still wondering why anyone is taking anonymous Internet trolls seriously or thinks that the “opinions” they express are in any way genuine.

Americans love trolling. I don’t see how anyone can read anonymous Internet comments and (1) reasonably conclude that they contain honest opinions, and (2) reasonably make vast generalizations about entire groups of people based on them. The only thing one can conclude about anonymous Internet assholes is that they are assholes who like provoking people. What I do know is that opinion pollsters conclude that my generation, which comprises gaming’s demographic, compared to previous generations, is more “confident, self-expressive, liberal, upbeat and open to change.”

That doesn’t jibe with Kyle Wagner’s narrative that gamers are angry, white Tea Party-esque reactionaries, upset that gaming is a bigger tent now than it was before.

So if this is true, shouldn’t the moderate majority of gamers do more to speak out against anonymous Internet trolls who spout abhorrent misogyny? Certainly. We shouldn’t let these people define us or our hobby or make fellow gamers feel hated and unwanted. However, I also am frustrated with how completely and credulously the gaming press concluded that faucets of Internet assholery whose members have waged campaigns of vicious harassment against dozens of other unrelated groups over the years are actually gamers who represent the attitudes of the gaming community as a whole, or even just the white, male subset of gamers.

It’s interesting that Wagner makes the Tea Party comparison, because the Tea Party attracted quite a wide array of people before its co-opting by the GOP. And while there were Tea Party members who feared that the Kenyan-Muslim-socialist-Moon-Nazi in the White House would legalize gay marriage, a lot of people joined the Tea Party because they were furious over the bank bailouts, corporate welfare, and government corruption.

Wagner says since GamerGate is “doing a shit job of identifying the actual, honest-to-god problems in games writing,” it can’t really be about journalism ethics. (I grant that game journos might come to that conclusion if they only cherry-pick from anonymous Internet commenters, Look elsewhere, even among other anonymous comments, however, and one might find more substantive critiques.) Continuing with our Tea Party analogy, I hope we can agree that, regardless of whatever nonsense Todd Akin says, the relationship between government officials and Wall Street firms is worth discussing.

Indeed, Wagner concedes that there are pervasive, though apparently “unavoidable,” ethical issues in gaming journalism. I’m not sure I buy that, but that’s a post for another day. I just wish that in addition to the daily articles the gaming press publishes on the latest horrid thing anon said, they’d also start a discussion on the ethics of their profession and how to uphold them. If the media dedicated a fraction as much airtime and bandwidth to discussing the bailout as they did to gawking at the most outrageous thing a Tea Partier said, we’d be better off.

UPDATE: I sumbled across this piece from the Columbia Journalism Review titled, “Trolls make good clickbait: While the media have denounced recent trolling attacks, they simultaneously support the phenomenon,”

“As news have gotten faster and reliant on sensational elements, there’s also an uptick in trolling…the more you push clickability, the more likely it is for trolls to harness,” said Whitney Phillips, a lecturer at Humboldt State University who is publishing a book about trolling early next year. “Both sides benefit from the arrangement,” she added. “Trolls get a bigger laugh and the media commoditize it through advertisement.”

As one of the few scholars who have done empirical research on trolls, Phillips has often been interviewed by journalists digging into the underlying causes of trolling. But she noted that some of her arguments don’t seem to fit into the media narrative.

“The media are not particularly eager to call attention to the ways in which their editorial policies overlap with precisely the behaviors they are busy denouncing,” she said.

While it is hard to make any general claims about trolls and their motivation, attention is generally what makes them tick—and the sure way to get attention is by engaging in the most outrageous behavior possible, said Phillips. “They know how to hijack the news cycle; they’re very savvy at that,“ she said.

As it turns out that if you feed trolls, they come back for more. But as the news media comprises the biggest troll collective this side of 4chan, I guess they already knew that.

  1. I have always defined “gamer” as someone who plays video games as a pastime. Indeed that’s the only reasonable definition that I can see. But now I’m told that it actually means young, entitled, socially-inept, misogynistic men who play games. Though the gaming press tends to shift between those two definitions to whichever is most convenient.  As a friend explained; “it’s one of those quantum waveform collapse type things. You never know which definition you get until you see which type of polemic it is.”